Refund policy

This policy sets out how Bottega Italia and its related entities (DS Italia) manages customer refunds.

■ Breakages

If you receive a case of wine with broken bottles, you must take pictures of the case & bottles, then contact us within 2 working days of the date of delivery. Once we have received your claim we will work towards issuing you with an account credit equal to the price paid by you for the broken bottles.

Please note that risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds or account credits are offered for products that are damaged after you have accepted the delivery.

■ Refund Process

If you would like to submit a claim, simply email us with your pictures: bottega.italia@outlook.com

Typically we strive to have all refunds or account credits processed within 3-5 working days of your notification to us.

■ Exceptions

If we reasonably believe that a buyer is abusing our Refund Policy, we reserve the right to suspend or cancel the Refund in relation to that buyer, cancel any pending orders and/or close that buyer's account.

■ Manufacturer's liability

Subject to any rights you may have under any law, if an item purchased by you with an accompanying manufacturer’s warranty, Bottega Italia can take no responsibility for the content, fulfilment or enforcement of that manufacturer’s warranty. It is your responsibility to contact the relevant manufacturer in relation to all questions and claims relating to the manufacturer’s warranty.

Other than in the circumstances outlined above in Refund Policy and Breakages policy, no returns will be accepted and no refunds will be made in respect of purchases you make via the Bottega Italia Website.